Return Policy
At Zorielia™, customer satisfaction is important to us.
Due to the hygienic nature of skincare products, we currently accept return requests only under the following circumstances:
- You received a damaged product.
- You received the wrong product.
- The product arrived leaking or defective.
Return Request Period
Customers must contact us within 3 to 5 days of receiving their order.
Conditions
- Product must be substantially unused.
- Original packaging should be retained where possible.
- Proof of purchase and photographs of the issue may be required.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Opened products.
- Used products.
- Products damaged due to misuse or improper storage.
- Change-of-mind purchases.
Refunds & Replacements
Once the issue is reviewed and approved, Zorielia™ may offer:
- A replacement product, or
- A refund to the original payment method (where applicable).
Processing times may vary depending on the payment method and courier service.
Contact Us
For return or refund assistance, please contact:
Email: contact@zorielia.com
Website: zorielia.com