1. PRIVACY POLICY
Privacy Policy
Last Updated: 3 September 2026
At ZORIELIA™, we respect your privacy and are committed to protecting your personal information.
When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect information including:
Name
Email Address
Phone Number
Shipping Address
Billing Information
Order History
This information is used to:
Process and deliver orders
Provide customer support
Improve our products and services
Communicate updates regarding orders
Send promotional emails (only when consent is provided)
We do not sell, rent, or trade your personal information to third parties.
Our website may use cookies and analytics technologies to improve user experience and website performance.
All payment transactions are processed through secure payment providers. ZORIELIA™ does not store your complete payment card information.
You may request access, correction, or deletion of your personal information by contacting us.
For privacy-related inquiries:
Email: contact@zorielia.com
Website: zorielia.com
2. REFUND & RETURN POLICY
Refund & Return Policy
At ZORIELIA™, customer satisfaction is important to us.
Due to the personal nature of skincare products, we only accept returns under the following conditions:
Eligible Returns
Product received damaged
Wrong product delivered
Product received defective
Return Request Period
Customers must contact us within 3 days of delivery and provide:
Order Number
Clear photos of the product
Description of the issue
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
Opened products
Used products
Products damaged through misuse
Change-of-mind purchases
Refunds
Once approved, refunds will be processed within 5–7 business days through the original payment method.
ZORIELIA™ reserves the right to reject claims that do not meet policy requirements.
3. SHIPPING POLICY
Shipping Policy
We currently ship across Pakistan.
Processing Time
Orders are processed within:
1–2 Business Days
Delivery Time
Estimated delivery:
2–5 Business Days
Delivery times may vary during holidays, sales events, or unforeseen courier delays.
Customers will receive tracking information once the order has been dispatched.
Please ensure that shipping information is accurate at checkout. ZORIELIA™ is not responsible for delays caused by incorrect customer information.
4. TERMS OF SERVICE
Terms of Service
By accessing and using ZORIELIA™ website, you agree to these terms.
Product Information
We strive to ensure product descriptions, images, and pricing are accurate. However, errors may occasionally occur.
Skincare Results
Results may vary from person to person depending on:
Skin type
Routine consistency
Lifestyle factors
Existing skin conditions
No product can guarantee identical results for every individual.
Intellectual Property
All content on this website including:
Logo
Branding
Images
Text
Product Names
is the property of ZORIELIA™ and may not be copied or reproduced without permission.
Limitation of Liability
ZORIELIA™ shall not be liable for indirect or consequential damages arising from the use of our products or website.
5. CONTACT US
Contact Us
ZORIELIA™
Address:
36-A Allama Iqbal Road, Muhammad Nagar, Lahore, Pakistan
Email: contact@zorielia.com
Website: zorielia.com
Response Time: Within 24–48 Business Hours